Firefly keeps crashing but still taking my credits and not delivering the image

Hi Rachx100,
Thanks for reaching out.
 

Credits are deducted as soon as you click Generate, but if the generation fails with an error, those credits should automatically return to your balance.
 

Since credits were not returned, I suggest you double‑check successful generations by going to Your Stuff > Generation History, which keeps a record of all completed generations.

If you’re certain that credits were not restored after a failed generation, please share the following details for each case:

• Date and time

• Model used

• Number of credits deducted

Once you provide those details, we’ll take it from there and investigate further.

Hajar
[Moved to questions]