Firefly keeps crashing but still taking my credits and not delivering the image

Thanks for the answer.

Date and time yesterday so 14.05.26. I used the system all throughout the day. This is not the first time this has happened. At the start of the day I had something like 1770 credits and exhausted these before the end of the day. Some imahges did download but you can see which these were from my history.

Model Gemini 3.1 (using nano banana 2) I think- this is the default the system connects to when I upload an image

Number of credits deducted- impossible to say. Sometimes it deducts 10 credits and sometimes it deducts 40 for the same action. Each action was instructed multiple times but the image flashed up but then dissapeared before I could see it or download it. You can see form my history the same instruction being requested multiple times.

Hi Rachx100,
Thanks for reaching out.
 

Credits are deducted as soon as you click Generate, but if the generation fails with an error, those credits should automatically return to your balance.
 

Since credits were not returned, I suggest you double‑check successful generations by going to Your Stuff > Generation History, which keeps a record of all completed generations.

If you’re certain that credits were not restored after a failed generation, please share the following details for each case:

• Date and time

• Model used

• Number of credits deducted

Once you provide those details, we’ll take it from there and investigate further.

Hajar
[Moved to questions]