Firefly keeps generating videos of still images, rather than animating them. It's done it several times now and keeps charging me credits to do so.

Hi Warren5CD8,
Thank you for bringing this to our attention.

To be able to help you better, please provide us with the following information:

• The Full Prompt: The exact text you entered into the prompt box.

• Settings and Model: The specific model used and any other settings (such as aspect ratio, content type, or style strength).

• Reference Images: A copy of any reference images or keyframes used to guide the generation.

• Visual Examples: Please upload a copy of the "bad" generation so we can see exactly what the output looks like and tell us what is wrong if it is not obvious.

Once you have the details, let us know so we can be able to assist you efficiently.

Hajar
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