Skip to main content
November 26, 2025
Question

Firefly keeps using credits but doesn't generate a video or upload it to my files

  • November 26, 2025
  • 1 reply
  • 41 views

I continue to lose credits when I generate video, but Firefly says it cannot show the video and does not add it to my history or files.

1 reply

Kartika Rawat
Community Manager
Community Manager
November 26, 2025

Hi Carter4design!

I'm sorry to hear that. Could you share more on what's happening? Are you seeing an error or messages?

 

Let us know. Happy to help.

Thanks, 

^KR

 

 

moved to discussions