Firefly Model Compliance Failure Resulting in Credit Loss

Product: Adobe Firefly
Model: Firefly (with Gemini)
Issue Type: Critical generation error / repeated instruction failure
Credits Lost: ~240 credits

Description of the Issue

I experienced a reproducible and persistent generation failure while attempting to create a clean Supplement Facts label from scratch.

Despite providing:

Extremely detailed, step-by-step instructions

Explicit constraints (delete Arabic text, do NOT duplicate columns, exact ingredient list and quantities)

Multiple retries with refined prompts

Firefly repeatedly:

Duplicated ingredient columns

Repeated ingredient concentrations incorrectly

Ignored instructions to remove Arabic-language cells

Renamed the label incorrectly (e.g., “Active Ingredients” instead of “Supplement Facts”)

Altered structure despite explicit layout specifications

This occurred across many consecutive generations, consuming credits without producing usable output.

Why This Is a Bug (Not User Error)

Instructions were explicit, deterministic, and unambiguous

The task is structural text layout, not creative ambiguity

Errors were consistent and repeated, even after corrections

The model failed to respect hard constraints (column deletion, no duplication)

This indicates a model compliance failure, not a prompt quality issue.

Impact

~240 Firefly credits consumed

No usable asset produced

Significant time lost correcting repeated generation defects

Requested Resolution

Refund or restore consumed credits (~240)

Flag this as a layout-generation compliance bug

Improve constraint handling for structured documents (labels, tables)

Additional Notes

The final label was only achievable after abandoning Firefly and manually correcting output, confirming the failure was systemic.