Firefly models will no longer process any image containing a number in the reference field

Question

80% of the way through a project requiring 70 images, Firefly 4 began to give the ‘Something went wrong. Please try again later.’ Error message with the sad puppy dog eyes.

I’ve now tested all the Firefly models and they all have the same issue. I simplified my reference jpg to contain only the number ‘1’ on a white background.

As of last week (Aug.19th 2026), it suddenly stopped working. Before that over I had generated 36 images using a number in the reference field. I’ve tried using all the partner models but results aren’t consistent with the 58 images I’ve already produced. Also, my credits didn’t reset on Aug 22nd as they were supposed to, which I had counted on when doing extensive testing on the 21st.

I allowed tech support remote control of my computer Aug. 20th to test and retrieve a HAR file. I was told I would receive an email but am still waiting (Aug. 23rd). I will attach the HAR file again here.

caroline_edits · Accepted Answer

If you have two different subscriptions, you could have two separate reset dates. They should return to 100% on September 9th! Was support able to fix your problem?Caroline

rebeccaremme · Answer

Thanks for responding. No, I haven’t heard back from tech support since I sent them the reference image on Aug 24th. It’s the 27th today.

According to Gemini the roll over date for credits only occurs on one of the two dates. But if each date renews only the credits for that plan, they might have partially renewed? I did so much testing on the 21st expecting a full roll over and didn’t keep track.

I am very frustrated to still be waiting on a fix, is there anything I can do on my end? Adobe has my har file and the reference image that consistently produces the error.

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