Skip to main content
R
rudy3753922882i0
Participant
March 5, 2026
Question

firefly ne genere aucune image depuis quelques jours

  • March 5, 2026
  • 2 replies
  • 31 views

Comme la photo l’indique, firefly ne génère aucune image depuis quelques jours. Il charge il charge il charge mais rien n’apparait.

 

      2 replies

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      March 5, 2026

      Hi rudy3753922882i0

      Thank you for sharing this.

      From your screenshot, there are a couple of indicators that suggest the issue may not be a bug. The message at the top about getting more credits usually appears for users on the free version of Firefly or for those whose plan doesn’t include certain features.

      Additionally, the credits next to “Generate” show as 0, which isn’t accurate since you’re using a Premium model that requires credits.

       

      If you have a Firefly plan with credits available, please make sure you’re logged in with the correct ID associated with that plan. You can also check your credit balance from the icon in the top‑right corner.
       

      Let us know if you’re still experiencing the issue, we’d be glad to help further.


      Hajar

      [Moved to questions]

      R
      rudy3753922882i0Author
      Participant
      March 5, 2026

      Je suis en focnyionnalité premium avec 8000 crédits comme le montre l’image

       

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      March 5, 2026

      Thanks rudy3753922882i0 for confirming that you have access to Premium features!

      To help us investigate further, please take a screenshot of your entire screen showing the same account information you just shared and selecting the same model (Gemini 3.1). Here’s an example of the type of screenshot we need:
      (Please make sure to hide your personal info like your email address before posting)

       

      This information will help us understand why the “Get Credits” icon appears even though you already have credits available.

      I look forward to your update.


      Hajar

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      March 5, 2026

      Hi ​@rudy3753922882i0,

       

      Can you please try in an incognito window and see if you can gen. rate in that?

       

      thanks,

         droopy

      Adobe Community Expert (not an Adobe employee)
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices