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Ben35016188h3et
Ben35016188h3et
Participant
June 16, 2026
Question

firefly ne marche plus

  • June 16, 2026
  • 1 reply
  • 6 views

Je deviens fou cela fait depuis une semaine que Firefly ne fonctionne plus je n'arrive plus à générer de vidéos ni à générer des images ou modifier des images!!

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    June 16, 2026

    Hi Ben35016188h3et,
    We’re sorry about this, and we appreciate you reaching out to us.

    To help our team investigate this matter more closely, please share the following information with us:

    • A Full Screenshot: Capture your workflow, showing the entire browser window.

    • HAR file: Collecting logs for generation errors in Adobe Firefly

    • Credits balance: share a screenshot of your credits balance and reset date, you’ll find those under your Account icon in the top right of the Firefly page. (make sure to cover any personal info like your email before posting.)

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).


    We’re here to help, so please share the required details and we’ll take it from there.

    Hajar
    [Moved to questions]

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