Skip to main content
January 18, 2026
Question

Firefly not accepting any prompts (including default prompts)

  • January 18, 2026
  • 2 replies
  • 86 views

Description:
Adobe Firefly is currently not accepting any prompts, including both custom prompts and the example/default prompts provided by the app. When attempting to generate content using any prompt, Firefly either shows an error or fails to respond, making it completely unusable.

Environment:

  • OS: Windows

  • Browser: Google Chrome (latest version)

  • Platform: Adobe Firefly (web)

  • Subscription: Active Firefly access

Steps to reproduce:

  1. Open Adobe Firefly

  2. Enter any prompt, or select a default/example prompt.

  3. Click Generate

  4. Observe that no generation occurs, and an error is displayed

Expected result:
Firefly should generate content for both user-written and default prompts.

Actual result:
Firefly does not accept any prompt and fails to generate results.

Frequency:
Occurs every time.

Additional notes:

  • The issue persists after refreshing the page and restarting Chrome.

  • The issue also occurs in incognito mode with extensions disabled

2 replies

January 21, 2026

Hey @Veleno91 

Ask for what you want: 
No reflections on the floor or walls.
>>clean white walls

No gradients, textures, or artistic effects.
>> Plain white walls  or isolated white background

Do not add curtains, fabric, or soft backdrops.
>>

Do not modify the subject in any way.
(No need to add this)

Preserve original subject lighting, shadows, colours, and details."
Short Vid
How to keep original image

 

Cheers

Nate

Kartika Rawat
Community Manager
Community Manager
January 19, 2026

Hi Veleno91!

Thanks for writing in. Could you share a prompt with us? Have you tried another model to generate?

 

Let us know.

^KR

 

 

moved to discussions

Veleno91Author
January 20, 2026
Yes, this is the prompt that I used with other pictures. The pictures are
similar, so I don't understand why I have this problem.
The Prompt:
"Replace the background with a professional photography studio environment
in white.
Clean white walls and white floor, realistic but minimal.
Add very subtle light falloff to create depth, not a pure flat white.
No reflections on the floor or walls.
No gradients, textures, or artistic effects.
Do not add curtains, fabric, or soft backdrops.
Do not modify the subject in any way.
Preserve original subject lighting, shadows, colours, and details."

Please let me know, cause I'm paying for a service that I cannot use.

Best regards
Raffaele