Firefly not accepting any prompts (including default prompts)
- January 18, 2026
- 2 replies
- 86 views
Description:
Adobe Firefly is currently not accepting any prompts, including both custom prompts and the example/default prompts provided by the app. When attempting to generate content using any prompt, Firefly either shows an error or fails to respond, making it completely unusable.
Environment:
OS: Windows
Browser: Google Chrome (latest version)
Platform: Adobe Firefly (web)
Subscription: Active Firefly access
Steps to reproduce:
Open Adobe Firefly
Enter any prompt, or select a default/example prompt.
Click Generate
Observe that no generation occurs, and an error is displayed
Expected result:
Firefly should generate content for both user-written and default prompts.
Actual result:
Firefly does not accept any prompt and fails to generate results.
Frequency:
Occurs every time.
Additional notes:
The issue persists after refreshing the page and restarting Chrome.
The issue also occurs in incognito mode with extensions disabled
