"Firefly Not Available In Your Region" Why?? I used it plenty of times!

Forum|Forum|1 year ago
April 16, 2024
1 reply
1847 views

Why is this happening? I'm in The Netherlands and I've used the web app plenty of times and now suddenly it tells me I can't use it? What kind of dumb stuff is this?

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Kevin Stohlmeyer

Community Expert

@KKOPPI are you using a VPN at all? Can you share the specific message window you are getting?

K

KKOPPIAuthor

Participant

This is the error. I tried with and without VPN. Various devices and various accounts. Also mobile data. Nothing helps...

Kevin Stohlmeyer

Community Expert

@KKOPPI you'll need to contact adobe customer care. Easiest way is on X (@AdobeCare) or go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue.

https://helpx.adobe.com/firefly/faq.html#about-firefly

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