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PHILIP CLEMENTS
PHILIP CLEMENTS
Participant
March 26, 2026
Answered

Firefly not completing task

  • March 26, 2026
  • 4 replies
  • 108 views

Trying to edit image. Have enough credits. Progress bar continues to pulse but no results. Fifteen minutes now

    Correct answer Oh.N8

    Hey ​@Merry_play0990 

    This does happen and is a known issue.

    Cheers

    Nate

    4 replies

    O
    Community Expert
    Oh.N8Community Expert
    April 4, 2026

    Hey ​@PHILIP CLEMENTS 
     

    Could you please reply with the following information:
    An example of the prompt that you are using as well would help.

    • A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

    • What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

    • A copy of the keyframe(s) or reference images (if any) you were using.

    This helps us help you. Sometimes there might be a trigger word in the prompt.



    Cheers

    Natea

    H
    Heathcote Studio
    April 4, 2026

    Natea thanks for reaching out. So we spend around 5 hours on this project yesterday and there were many errors. If I were to give you all the information you are requesting it would take another could of hours. I did look for the information you requested in Generation History and those that fail do not show up - I would have to screen shot them on each occasion.

    I did mention in my post what models we used. I couple give you reference images but they are my clients so I would need to get permission. This is one crazy example… I generated an image to used it as a reference image but Firefly would allow it saying it was unsuitable - even though Firefly actually generated the image!

     Firefly doesnt seem as good now as it did 3 weeks ago when I was getting reasonably good results - although it did have problems even then at least the results were exceptable.

    O
    Community Expert
    Oh.N8Community Expert
    April 7, 2026

    Hey ​@Heathcote Studio Your are welcome

     

    You may need to go into your creative cloud app and delete unwanted images there.
    How to delete images in our creative cloud app

     

    When it comes to Firefly not accepting images it created:
    rename it, take it into Adobe Express/ photoshop and make a few adjustments save and rename it:  this has helped me in the past.

    Cheers

    Nate

    Merry_play0990
    Merry_play0990
    Participating Frequently
    March 26, 2026

    I’m rather pleased to find other people are having probems today…. It’s very frustrating, everytime I go to try and create an image, the system hang. Eventualy i get the “Oops” message.

      Merry_play0990
      Merry_play0990
      Participating Frequently
      March 26, 2026

      Bt the way, I tried Firefox and Google Chrome browsers, and I tried many of the image models.

      O
      Community Expert
      Oh.N8Community ExpertCorrect answer
      April 4, 2026

      Hey ​@Merry_play0990 

      This does happen and is a known issue.

      Cheers

      Nate

      FHweb
      FHweb
      Participating Frequently
      March 26, 2026

      it’s down, clearly, I’ve had the same issue for 7 and a half hours solid.

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        March 26, 2026

        Hello ​@PHILIP CLEMENTS ,

         

        Can you please reply with the following information:

        • A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

        • What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

        • A copy of the keyframe(s) or reference images (if any) you were using.

         

        Thanks,

            droopy

        Adobe Community Expert (not an Adobe employee)
        HannahRouse
        HannahRouse
        Participant
        March 26, 2026

        I am having the same issue. I’ve tried using multiple browsers, updating my browsers, and  clearing my cache. I have a paid service and plenty of credits. I’ve tried using GPT1.5, all the versions of Gemini, and FLUX 2. None of them work. The “loading” animation just goes on and on and never completes. It’s been almost 10 hours since I started work and began trying to use the service, which usually works well.
         

         

          H
          Heathcote Studio
          April 3, 2026

          I had exactly this problem - sitting with a client. We wasted around 4 hours and about 3000 credits before client went home.

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