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BMGS
Participating Frequently
October 13, 2026
Question

Firefly not doing anything

Hi, this Firefly AI isn’t worth anything. I have 4000 credits on my account. Today I lost 600 credits on nothing. After 5 attempts to make this clip I uploaded somewhat modified, all 5 attempts were exactly the same. I prompted it clearly. Several times. After 5 attempts it gave me exactly the same thing as at 1st attempt. So, who’s fooling who here?! So, I lost my credits. Adobe should refund those credits because I got nothing out of it.

    3 replies

    N8.
    Community Expert
    N8.Community Expert
    October 13, 2026

    Hey ​@BMGS to add to what ​@Gabriel Grundler Y. mentoined.
     

    Make sure to delete the files that are not working to prevent having a bad seed. I have had to do this when the images/ videos being generated are the same. It helps to do this every so often.

    How to Delete multiple Files

    Delete multiple files

    Nate

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      Gabriel Grundler Y.
      Community Manager
      Gabriel Grundler Y.Community Manager
      Gabriel Grundler
      October 13, 2026

      Hi there, BMGS

       

      I completely understand why you are so upset. Watching 600 credits disappear only to receive the exact same video five times in a row is incredibly frustrating, and I am so sorry you had this experience.

      To give you some technical context on why this happened: when the current Firefly Video model is asked to modify an uploaded clip, it can sometimes struggle to apply complex changes. Furthermore, if you generate a video using the same reference clip and prompt multiple times, the AI often uses the same underlying mathematical 'seed'. This causes it to get stuck in a loop, giving you the exact same output every single time instead of trying a new variation.

      We definitely don't want you paying for a system loop. Because we cannot access your private billing or credit account here on the public community forum, please reach out directly to our Support team so they can help you out

       

      Thanks.

       

      Gabriel

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        BMGSAuthor
        Participating Frequently
        October 14, 2026

        Thanks Gabriel. I tried to locate where I should file this complaint on Adobe help, but can’t find a clear place to do that. It’s hidden somewhere nobody can find.

         

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