firefly not generating videos since today

Hey ​@Carefree_neighbors4339 
 

Help us. Help you.
Could you provide more information to proceed? Without the requested information it is difficult to assist you resolve the issue. Choosing not to provide the information is then your choice not to help you resolve the issue.
 

Something went wrong

A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

>>Make sure to remove person details: email address, name... before posting<<

• System Details: Specify your Operating System (OS) and Browser (including version numbers).
• Workflow Context:
  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
  • The full prompt you were using.
  • Copies of any reference images, keyframes, or original images used.

Try a different web browser (or an Incognito/Private window) to rule out browser extensions or cache issues.

1. Disable any active VPN, ad-blockers, or strict firewall settings temporarily.
2. Clear your browser's cache and cookies (see image below):

 For more details and additional troubleshooting steps, you also check this article as well!

Cheers

Nate