Skip to main content
jka_7483
Participant
March 4, 2026
Question

firefly not working but using credits

  • March 4, 2026
  • 2 replies
  • 15 views

firefly video not working but using my credits 

    2 replies

    Known Participant
    March 4, 2026

    This happens so often for me too. It is frustrating losing these precious credits lol.

    Hajar Toutsi
    Community Manager
    Community Manager
    March 4, 2026

    Hi jka_7483,

     

    Thanks for letting us know about this.

     

    Could you share a bit more about your experience? Do you see an error message, or does the generation just keep loading for a long time? A screenshot would be very helpful.

     

    For credits, they’re deducted when you click Generate, but if the process fails with an error, those credits are automatically returned to your balance.

     

    We’ll be glad to hear back from you.

    Hajar

    [Moved to questions]