Firefly not working First says Server down, since 2 hours it says something went wrong try again later. Couldnt create one singel image today!!!!!

Hi Martina33365794zj1q,
Thanks for bringing this to our attention.

Since you are encountering a “something went wrong” error message, please provide us with the following:

• A Full Screenshot: Please provide a screenshot of your entire browser, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

• System Details: Specify your Operating System (OS) and Browser (including version numbers).

• Workflow Context:

  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)

  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).

  • The full prompt you were using.

  • Copies of any reference images, keyframes, or original images used.
    
    

Regarding the message that you were receiving while saving, can you please share a screenshot of that? Were you not able to find you generations saved in your Generation history tab? Or were you not been able to download them? 

Let us know once you have the details, we’ll be happy to help.

Hajar
​​​​​​​[Moved to questions]