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Correct answer droopydog500

Hello @Majestic_Galaxy6237,

 

This message has several causes. If you are on an enterprise or teams plan it can mean that your local Adobe administrator has to authorise you to have access to this feature. It also can mean your organisation's plan does not include this feature. In either case, you next step is to contact your local Adobe administrator. If you are not sure who that is, start with the IT department.

 

My best,

    droopy

4 replies

droopydog500
Community Manager
droopydog500Community ManagerCorrect answer
Community Manager
December 24, 2025

Hello @Majestic_Galaxy6237,

 

This message has several causes. If you are on an enterprise or teams plan it can mean that your local Adobe administrator has to authorise you to have access to this feature. It also can mean your organisation's plan does not include this feature. In either case, you next step is to contact your local Adobe administrator. If you are not sure who that is, start with the IT department.

 

My best,

    droopy

Adobe Community Expert (not an Adobe employee)
Black__B
Black__B
Participating Frequently
December 15, 2025

Hi,

Please contact Adobe support.

M
Majestic_Galaxy6237Author
December 15, 2025

 

로그인, 로그아웃 문제 아니고 네트워크 문제 아님

최대한 빨리 고쳐주세요

Black__B
Black__B
Participating Frequently
December 14, 2025

Hi,

Verify your exact plan details in your Adobe account for Firefly inclusions, then contact your admin or Adobe support with screenshots of the error and billing. Log out/in or test on a different network if it's a temporary glitch.

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