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Nov 22, 2025 7:32 AM UTC
Answered

Firefly region and account problems

I could not purchase the Firefly because of the region restrictions, at the same time my account [PII Removed by Moderator] reregistered in Sweden 

N8.
N8.Correct answer
Nov 22, 2025 9:30 AM UTC

Hey @Olga_Kazachok2301 

Okay.
I am goin to ask maybe a silly question. Have you logged out and logged back into your creative account.
As well as turning off and on your computer.
Reminder of those basic soloutions. I have had a few moments when all I had to do was restart my computer.

Cheers

Nate

3 replies

N8.
Community Expert
N8.Community ExpertCorrect answer
Nov 22, 2025 9:30 AM UTC

Hey @Olga_Kazachok2301 

Okay.
I am goin to ask maybe a silly question. Have you logged out and logged back into your creative account.
As well as turning off and on your computer.
Reminder of those basic soloutions. I have had a few moments when all I had to do was restart my computer.

Cheers

Nate

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N8.
Community Expert
Nov 22, 2025 9:10 AM UTC

Hey @Olga_Kazachok2301 

 

You would need to go into your Adobe Creative Cloud account and start a conversation. Ask to talk to a human. 
Cheers
Nate

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Nov 22, 2025 9:20 AM UTC
Thank you already spent with agents 4 days in conversation… they promised
my that everything is fixed but looks like not 😉
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