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Participant
February 15, 2026
Question

firefly repeats message: We can't process this prompt because the reference image doesn't meet our User Guidelines. You can upload another image and try again. I have reviewed user guidelines and I am not violating any of them

  • February 15, 2026
  • 1 reply
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I have uploaded an image that I created in illustrator. given a prompt to modify image and continually receive the prompt noted in the bug description.

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    February 16, 2026

    Hi josepht25623216,
     

    We appreciate you bringing this to our attention.
     

    To help us understand why that message appeared, could you share the reference image you were using.
     

    There are a few reasons this warning can pop up, and the most common one is when the image includes a minor, in that case the prompt won’t be processed.
     

    Let us know when you have it.


    Hajar