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Nicklaus_R1637
Participant
September 1, 2025
Answered

FIREFLY STANDARD

  • September 1, 2025
  • 1 reply
  • 132 views

Good day 

I've just purchased a standard package and generated around 4 or 5 videos that i did not like. But the i was advised that i dont have enough credits and i'm getting this notice as well.  " 400 bad request REQUEST HEADER or COOKIE TOO LARGE"

Correct answer SamarthS

Hi @Nicklaus_R1637,

 

Thanks for reaching out, I’m really sorry to hear that the videos didn’t turn out the way you hoped. That’s definitely not the experience we want you to have. The link will help you generate better prompts. Totally understand how frustrating that can be, especially when you're still exploring what works best for your needs.

The number of credits consumed in a generation is documented on this page: Generative credits FAQ, and specifically this table.

droopydog500_0-1745947410562.pngexpand image

 

Regarding the 400 error, could you try using another browser. 

 

Let us know if you need additional help. 

 

1 reply

S
Community Manager
SamarthSCommunity ManagerCorrect answer
Community Manager
September 1, 2025

Hi @Nicklaus_R1637,

 

Thanks for reaching out, I’m really sorry to hear that the videos didn’t turn out the way you hoped. That’s definitely not the experience we want you to have. The link will help you generate better prompts. Totally understand how frustrating that can be, especially when you're still exploring what works best for your needs.

The number of credits consumed in a generation is documented on this page: Generative credits FAQ, and specifically this table.

droopydog500_0-1745947410562.pngexpand image

 

Regarding the 400 error, could you try using another browser. 

 

Let us know if you need additional help. 

 

^Sam
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