Firefly upscaling not working

Hey ​@epic_workeraa9c 

 

Upscaling issues
Is it just with the upscaler? If you try another browser as a test, does it still fail?
UpScaling Request of information
To help us look into this further, please share the following:

• Original image you tried to upscale, provided in a zip file (to preserve the original details of the image)
• Settings you selected for the upscale
• Credits deducted for the operation

Once you’ve shared the requested information, we’ll be glad to assist you.
 

Sorry to hear you're running into that "Something went wrong" error. A few quick things you can try to see if it fixes the issue:

1. Try a different web browser (or an Incognito/Private window) to rule out browser extensions or cache issues.
2. Disable any active VPN, ad-blockers, or strict firewall settings temporarily.
3. Clear your browser's cache and cookies (see image below):

 For more details and additional troubleshooting steps, you also check this article as well!
Cheers​​​​​​​

Nate