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gifted_curiosity891e
Participant
September 18, 2026
Question

Firefly Video Editor repeatedly fails to export completed 65-minute project

  • September 18, 2026
  • 3 replies
  • 38 views

I am working on a completed approximately 65-minute project in Firefly Video Editor. The project loads and plays in the Timeline, but Download/Export repeatedly fails after processing instead of producing the completed video file.

I have previously successfully exported this same 65-minute project, including Medium- and Low-quality versions, so the project is capable of rendering. However, subsequent export attempts have repeatedly failed. The problem is intermittent and has occurred across multiple attempts and export-quality settings.

While working on the project, Firefly Video Editor has also frequently become extremely slow or unresponsive, sometimes displaying “Page Unresponsive” or connection-interrupted behavior.

The completed project currently plays correctly in the Timeline and I have checked multiple sections, including the audio tracks. I need to be able to reliably export and retrieve the finished video.

Google Chrome: 152.0.7977.129
ChromeOS Platform: 16765.49.0

    3 replies

    N8.
    Community Expert
    N8.Community Expert
    September 18, 2026

    Hey ​@gifted_curiosity891e 
     

    Could you have a look in your Creative Cloud App and see if you download from your Creative Cloud app?
    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    If not please tag me, in your next msg.


    Cheers

    Nate

     

    gifted_curiosity891eAuthor
    Participant
    September 18, 2026

    ​@N8. 

    Hi Nate. Thanks for the suggestion. I checked Creative Cloud Files → Generation History as shown in your video. My previously generated short video clips are there and do have the Download option. However, my 65-minute project is an edited Firefly Video Editor timeline, not a completed generated asset, so it does not appear in Generation History as a downloadable video. It is located under My Projects, where selecting it opens the Video Editor timeline.

    The problem is that the timeline's Download/Export process repeatedly fails before creating the finished video file. I have made several additional export attempts since submitting my report, including another High-quality export attempt today, and it again failed at approximately 48% with the message, “The project failed exporting. Please try again later.”

    Is there another way to render or download a completed Video Editor timeline when the Download process repeatedly fails?

     

    N8.
    Community Expert
    N8.Community Expert
    September 18, 2026

    Hey ​@gifted_curiosity891e 

    Could you try turning off and on your computer? log out and log back in of Creative Cloud app? Sometimes this helps reset things.

    I have also escalate this issue. :)

    Cheers

    Nate

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