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BryaninMSP
Participant
June 23, 2026
Question

Firefly video generation didn't use the first frame or reference image. What a waste of credits.

  • June 23, 2026
  • 2 replies
  • 1 view

I have wasted thousands of credits on video generations that failed with no explanation or that failed to use the reference images and first frames at all. 

    2 replies

    droopydog500
    Community Manager
    Community Manager
    June 24, 2026

    Hi ​@BryaninMSP,

     

    I am sorry you are experiencing this. So we can better help you, can you please reply with the following information:

    • The full prompt you were using.

    • A copy of the keyframe(s) or reference images (if any) you were using.

    • What model were you using?

    • An example of the generation(s).

     

     

    Thanks,

        droopy

     

     

    Adobe Community Expert (not an Adobe employee)
    June 24, 2026

    Hey ​@BryaninMSP 

    Something went wrong

    A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.
         

    Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.



    Regarding not using the Reference Image

    I tend to use this at the beginning of my prompt

    Prompt:
    Use Reference image, keep reference image… (add the rest of your prompt)

    or
    Prompt 2

    Use Reference image


    Cheers​​​​​​​

    Nate