Firefly video generation didn't use the first frame or reference image. What a waste of credits.

Hi ​@BryaninMSP,

I am sorry you are experiencing this. So we can better help you, can you please reply with the following information:

• The full prompt you were using.

• A copy of the keyframe(s) or reference images (if any) you were using.

• What model were you using?

• An example of the generation(s).

Thanks,

    droopy

Hey ​@BryaninMSP 

Something went wrong

A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

• System Details: Specify your Operating System (OS) and Browser (including version numbers).
• Workflow Context:
  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
  • The full prompt you were using.
  • Copies of any reference images, keyframes, or original images used.
     

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Regarding not using the Reference Image

I tend to use this at the beginning of my prompt

Prompt:
Use Reference image, keep reference image… (add the rest of your prompt)

or
Prompt 2

Use Reference image

Cheers​​​​​​​

Nate