firefly video generator gives ‘Something went wrong"

Forum|Forum|3 months ago
March 15, 2026
2 replies
47 views

i am trying to animate an image in firefly video on my chrome browser (which i had no previous problems with and have generated many videos successfully) now for the last three days i get a ‘Something went wrong. Please try again later.’ message. i am unsure if i am using many credits trying over and over without success to generate animations.

Hemansoni

Participant

i am trying to open the video generation option but the website got stuck and everything is in blank page what’s going on right now ? it is not opening today , please help me

Hajar Toutsi

Community Manager

Hi Hemansoni,
Thanks for reaching out, and sorry to hear you’re running into this issue.

Could you please try accessing the video generation feature using this link and let us know if it loads properly?

If the issue persists, please try a hard refresh of the page by holding the Shift key and clicking refresh/reload.

You can also try opening the page in a different browser to see if that resolves the issue.

If it’s still not working, please share a full screenshot (including the URL bar) so we can take a closer look.

We’ll be happy to help you further.

Hajar

Hajar Toutsi

Community Manager

Hi lalala26,

Thank you for reaching out,

In Firefly, credits are deducted the moment you hit Generate, but if the generation fails due to an error, those credits are automatically returned to your balance.

To helps investigate this error, please share your reference image, prompt and model you’ve used.
Let us know, we’d love t help!

Hajar
[Moved to questions]

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