Firefly will not Generate and Video although I have Generative Credits

Question

I have 2250 Generative Credits, but every time I try to use them, Firefly says “You don't have enough credits for this generative action. You can contact your admin for continued access or wait until your monthly reset.”  How does this error get fixed?

droopydog500 · Answer

Hello ​@s.ramlatchan@gwu.edu,Your best option is to contact your local Adobe administrator. You canclick on your avatar in the upper right corner and take a screen shot of the box that pops up (but please black out your name and email address) and we can see if we can tell what is happening. But any resolution is likely to be back with your local Adobe administrator.  droopy

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