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Participant
November 8, 2025
Question

Firefly will not let me use my standard credits it keeps going to enhanced version

  • November 8, 2025
  • 2 replies
  • 46 views

I just want to use my standard mode credits but my web browser keeps sending me to enhanced mode. I will report this to consumer police if this keeps happening. It has wasted hours of my time and is not efficient just trying to get back to what was once great. Very sad.

2 replies

Kevin Stohlmeyer
Community Expert
Community Expert
November 17, 2025

@Alan37750121pedi what feature are you trying to use? 

Kartika Rawat
Community Manager
Community Manager
November 17, 2025

Hi Alan37750121pedi!

Sorry to hear that. What type of subscription do you have? Do you see any message?

 

Let us know.

 

Thanks,

^KR