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storylingo
storylingo
Participant
May 2, 2026
Question

First, my credits went down from 3995 to 3260 on a 375 credit generation. The credits vanished. When I went to cancel my trial, I clicked the option to extend the trial by 7 days, but that button returned an error. How can I resolve either issue?

  • May 2, 2026
  • 1 reply
  • 12 views

First, my credits went down from 3995 to 3260 on a 375 credit generation. The credits vanished. When I went to cancel my trial, I clicked the option to extend the trial by 7 days, but that button returned an error. How can I resolve either issue

    1 reply

    O
    Community Expert
    Oh.N8Community Expert
    May 3, 2026

    Hey ​@storylingo 

    You will have to go into your Adobe Creative Cloud app and talk to a representative and ask them to cancel your subscription. 

    Cheers

    Nate

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