Answered
Free Credits
I have been offered free credits, with an email confirming they have been added to my account, but they are not showing. Can anyone tell me how long it would take for them to come into my account?
default18zn2bnn6cb9Correct answer
Participant
September 26, 2026
Hi Caroline,
No, they haven’t - I have received my paid for ones as I already have a paid subscription but not the ones that were offered to me free of charge if I carried on with the upgrade. It doesn’t matter now as I cancelled the top up plan because I didn’t trust the process any more :( It’s a bit poor being offered credits like that to stay on a plan and then they don’t arrive. Thank you for your reply though, I appreciate it.
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