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Big Plunge
December 23, 2025
Question

Frequent Errors When Generating Video with Reference Frames (Sora 2 & Veo3 Models)

  • December 23, 2025
  • 1 reply
  • 289 views

I am experiencing persistent technical issues when attempting to generate video in Adobe Firefly using the Video Generation feature with reference frames. This occurs whether the reference frames are uploaded directly or selected from assets stored in the cloud associated with my Firefly account.

In the majority of attempts, the generation fails and returns an error before completing. This issue is consistently happening when using both the Sora 2 model and the Veo3 models. The failures occur even with relatively simple prompts and reference frames, making it difficult to determine any reliable workflow.

Because of the high failure rate, it is very frustrating to experiment, iterate, or use the tool in a production context. I would appreciate clarification on whether this is a known issue, any limitations or requirements around reference frames for these models, or steps I can take to improve generation success.

1 reply

droopydog500
Community Manager
Community Manager
December 23, 2025

Hello @Big Plunge,

Thank you for your message. 

Can you share with us the keyframes you are using and the prompts? I can try and see if I can replicate the problem. A screenshot of the full browser window with the error would also be helpful.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)