Generative AI Credits and 'Something Went Wrong' issues

Hi there

So I was using Firefly in an attempt to generate a website hero image. I used the following prompt:

I need an image that depicts finding clarity within chaos, clear within fog. I want the image to be technology and computer-ish in style. Core colours should be #1F2937 for the background, white and #00CCA3 for accents. This is for a hero image on a website. It should be 16:9 aspect ratio and 1820 x 1024 size

Firefly encountered an issue and returned the 'Something went wrong' alert. So I tried the same prompt again, same alert presented. And again.

I work in design so this is not an issue, especially working with Generative AI. The issue I have is that my credit balance reflects the use of 3 credits for the above but with no output. For me this is wrong. How can I be charged credit use when the product fails to produce? That is not right at all.

I understand that the model utilises the credits/tokens at the point of launching the action - eg pressing 'Generate', but if your system fails to generate anything why should I be penalised?

The issue is on the Firefly/Adobe end so these credits should be credited back to me since your product encountered issues.