It occurred multiple times that an error message appeared during generation, yet the credits were still deducted. Since the incomplete generations could not be deleted, several hundred (or even thousands of) credits were deducted unjustifiably.

D

Dénes5E8D

Participant

Question

Generative AI credits were lost without any generation due to an error.

Forum|Forum|5 months ago
December 11, 2025
2 replies
166 views

It occurred multiple times that an error message appeared during generation, yet the credits were still deducted. Since the incomplete generations could not be deleted, several hundred (or even thousands of) credits were deducted unjustifiably.

Generate Video

C

curck28031735u3o3

I'm having the same issue.
"Sorry, our servers are melting right now.

Too many people are generating - standby and we'll be back soon."
And my credits are gone... They cost a fortune and it's not working.
Is theft

Adobe.jpg

A

aldo_2629

same problem, credits are gone...

Kartika Rawat

Community Manager

Hi Dénes5E8D!

Sorry to hear that. Can you provide more details about the problem? Could you please post a screenshot of the error message? Which feature are you using?

Let us know.

Thanks,
KR

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