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R
Ronny30500051g5cg
Participant
May 10, 2025
Answered

Generative Credits

  • May 10, 2025
  • 1 reply
  • 630 views

This month, Adobe Firefly charged me, but I did not receive the 3,000 generative credits that I should have been granted. Where can I report this issue?

Correct answer Kartika Rawat

Exactly, when the payment was made, it didn’t give me any new credits.

 


Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page."
https://helpx.adobe.com/support.html

 

Thanks,

Sam 



1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
May 10, 2025

Hello @Ronny30500051g5cg,

Thank you for your message. I am sorry you are having this problem.

 

In order to help you better, please reply with the following information:
• Click on your avatar and take a screen shot of the box that pops up, but please black out your name and email address.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
R
Ronny30500051g5cgAuthor
Participant
May 10, 2025

Thank you very much, is this what you need?

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
May 10, 2025

Hello @Ronny30500051g5cg,

So, on May 3, you did not get any credits?

 

Can you also please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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