Generative Credits

Question

I have 978 generative credits; however, firely still asking me to buy the credits. Can you please resolve the issue.

Kartika Rawat · Accepted Answer

Hi Harshad363527019q82!Thanks for writing in. Are you trying text to video feature? If so, please know  Creative Cloud plans do not currently include premium generative AI features, but Adobe is providing some free access for a set number of premium feature generations (2 free video generations and 40 seconds of translation). To generate more than what is currently included, beyond free generations, you can add on a Firefly Standard or Pro plan.  Let us know if you have any questions.^KR moved to discussions

nanah_1918 · Answer

Hi there,That sounds frustrating! Since you have 978 generative credits but Firefly is still prompting you to buy more, here are a few things you might try:Sign out and sign back in: Sometimes the app needs to refresh your account status.Check your Adobe account page: Confirm that your credits are showing correctly under your profile.Clear browser/app cache: If you’re using Firefly via a browser  or app, clearing cache might resolve the sync issue.Try a different browser or device: This helps rule out local glitches.If none of these help, I recommend contacting Adobe support directly to check if there’s an account sync or billing error:

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