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A N D R E [KZA.plant]
Participant
September 4, 2026
Answered

generative credits doesn´t reset

  • September 4, 2026
  • 3 replies
  • 39 views

my adobe firefly credits 4000 / 4000 doesn´t reset at start of next month. There is a date listed with next reset but it doesn´t happen. Where to conact adobe to solve this problem?

      Correct answer caroline_edits

      Thanks for the screenshot! Since you're on a business plan, can someone from your IT department log into the Admin Console and create a case? That will reach our enterprise support team. Here is an article that can show you how to do that: https://adobe.ly/4hg0UWS


      It looks like you have a good amount of credits to use before the next reset on September 26, which is 22 days from now. I'm assuming the previous reset date said August 26th?


      Caroline

      3 replies

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      September 4, 2026

      Hi A N D R E [KZA.plant]!

      Thanks for writing in. Could you share a screenshot of your account? Top right corner> Account. Hide your ID before posting the screenshot.


      Let us know.

      Kartika

      A N D R E [KZA.plant]Author
      Participant
      September 8, 2026
      is there a contact to adobe for this problem? 
      Our IT department is the contract owner and cannot help. We do not have access to support.

       

      caroline_edits
      Community Manager
      caroline_editsCommunity ManagerCorrect answer
      Community Manager
      September 8, 2026

      Thanks for the screenshot! Since you're on a business plan, can someone from your IT department log into the Admin Console and create a case? That will reach our enterprise support team. Here is an article that can show you how to do that: https://adobe.ly/4hg0UWS


      It looks like you have a good amount of credits to use before the next reset on September 26, which is 22 days from now. I'm assuming the previous reset date said August 26th?


      Caroline

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