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Harmonious_Dreamer16B8
Participant
August 2, 2025
Answered

Generative credits issue

  • August 2, 2025
  • 2 replies
  • 363 views

Cannot use generative fill in AI / PS.

when I click to the website to check the credits.

It shows "unabke to load generative credits."

 

I'm confirm my account have enough credits since my teammates are worked!

Correct answer Kevin Stohlmeyer

@Harmonious_Dreamer16B8 Are you an enterprise customer or individual subscriber? If you are an enterprise subscription, check with your admin to make sure they have allowed Firefly on your account. 

If you are an individual subscriber - try logging out and back in to your account. 

2 replies

Participant
October 20, 2025

Good evening, I have the same issue with an individual account and I have logged out and logged back in with no success.

Participant
October 20, 2025

This morning I have the same issue with an individual account and I have logged out and logged back in with no success.

Was ok last night
Looks like its an Adobe problem

Participant
October 20, 2025

yes same issue for me 

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
August 5, 2025

@Harmonious_Dreamer16B8 Are you an enterprise customer or individual subscriber? If you are an enterprise subscription, check with your admin to make sure they have allowed Firefly on your account. 

If you are an individual subscriber - try logging out and back in to your account. 

Harmonious_Dreamer16B8
Participant
August 6, 2025

thank you.