Participant

Answered

Generative credits issue

7 replies
512 views
Translate

Cannot use generative fill in AI / PS.

when I click to the website to check the credits.

It shows "unabke to load generative credits."

I'm confirm my account have enough credits since my teammates are worked!

Communications

Kevin StohlmeyerCorrect answer

Community Expert

@Harmonious_Dreamer16B8 Are you an enterprise customer or individual subscriber? If you are an enterprise subscription, check with your admin to make sure they have allowed Firefly on your account.

If you are an individual subscriber - try logging out and back in to your account.

B

belinda_8585

Participant

Good evening, I have the same issue with an individual account and I have logged out and logged back in with no success.

Translate

J

jerry_2080

Participant

This morning I have the same issue with an individual account and I have logged out and logged back in with no success.

Was ok last night
Looks like its an Adobe problem

Translate

C

calm_Twinkle8932

Participant

yes same issue for me

Translate

Kevin Stohlmeyer

Correct answer

Community Expert

@Harmonious_Dreamer16B8 Are you an enterprise customer or individual subscriber? If you are an enterprise subscription, check with your admin to make sure they have allowed Firefly on your account.

If you are an individual subscriber - try logging out and back in to your account.

Translate

Harmonious_Dreamer16B8Author

Participant

thank you.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.