Generative Credits lowered after switching to annual plan

Question

I have been on the monthly photography plan with LRC, PS et al ever since it started. In December of 2024, I switched from monthly to the annual plan. When I tried to do this online, I was instructed to cancel the original plan and resubscribe to the new plan. That was done on or about 12/18/24. Today, I looked at my generative credits, and I see I'm only getting 125 credits monthly instead of the usual 250 monthly credits.

Shouldn't I be grandfathered into the 250 monthly credits since all I did was switch payment plans. Adobe required me to cancel and re-enroll.

Not real happy with this turn of events. Am I missing something or did Adobe pull a fast one?

droopydog500 · Answer

Hello @stevedell,Thank you for your message. I am sorry you are having this problem. We cannot see your account here on the community forum. You will need to contact Adobe customer service to see what happened with your credits. Try the link to auto-open the Chat:https://helpx.adobe.com/contact.html?rghtup=autoOpen  Type "agent" You can also send a post through X (formerly Twitter) to @AdobeCare. Do not reply to PMs here of people claiming to work for Adobe. They are likely to be scammers.Thanks,    droopy

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