Generative Credits Refund Request for Firefly Video Not Following Prompt Instructions

MINIapolis · 2026-10-09T18:18:33+00:00

What happens when the failure is the bot not obeying the prompt? I just had that happen again and again when trying to make a video. I wanted a static background to the image in motion, but the bot kept panning the camera. I instructed it over and over again but it didn’t do what I asked. I clicked thumbs down for “non relevant to the prompt.” Will credits be restored?

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What happens when the failure is the bot not obeying the prompt? I just had that happen again and again when trying to make a video. I wanted a static background to the image in motion, but the bot kept panning the camera. I instructed it over and over again but it didn’t do what I asked. I clicked thumbs down for “non relevant to the prompt.” Will credits be restored?

daniellei4510

Community Expert

Unfortunately, credits (or generation minutes for some AI models) are not returned unless one gets an actual error message during the generation of an image or video. This is the the case across all AI models.

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