Generative issue i already subscribed but it's not working

Hi Banda,
Thank you for bringing this to our attention.

Could you please confirm whether the plan you purchased included a trial? If so, it’s likely a 7‑day trial, which provides a limited number of generations for both Standard and Premium features.

Please also share a screenshot of the message you’re seeing when you try to generate, along with another screenshot of your Account menu (accessible by clicking your avatar icon in the top‑right corner of the page). Be sure to hide your email address before sending.

We’ll be able to assist further once we have this information.

Hajar
[Moved to questions]