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Participant
August 28, 2026
Question

Generé un video y dio error, me dijo que debía editarlo e intentarlo nuevamente. Luego, lo edité y generé nuevamente y me generó ambos videos, el nuevo y el del error. Me descontó puntos por ambos. No me parece justo.

  • August 28, 2026
  • 1 reply
  • 6 views

Generé un video y dio error, me dijo que debía editarlo e intentarlo nuevamente. Luego, lo edité y generé nuevamente y me generó ambos videos, el nuevo y el del error. Me descontó puntos por ambos. No me parece justo.

1 reply

N8.
Community Expert
August 29, 2026

Help us. Help you.   ​@Cheerful_Dragonflye3bb 
Sorry to hear you're running into this issue. Could you provide more information; so, the team can proceed to troubleshoot? Without the requested information it is difficult to assist you and resolve the issue. 

Troubleshooting

A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
>>Make sure to remove person details: email address, name... before posting<<

  • System Details: Specify your Operating System (OS) and Browser (including version numbers).
  • Workflow Context:
    • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
    • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
    • The full prompt you were using.
    • Copies of any reference images, keyframes, or original images used.

Cheers

Nate