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responsible_Palette370d
Participant
Nov 9, 2026 9:27 AM UTC
Question

Gnerative credits missing

I crediti firefly non corrispondono!!!!!!!!!!! Ero partito con nuovo mese con la mancanza di quasi 1000 crediti in meno! Come mai???? Non è corretto!!!!!!!!!

    1 reply

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    Nov 9, 2026 1:14 PM UTC

    Hi ​@responsible_Palette370d,

    Is it possible that you have more than one plan which you get credits from?  (Such as a Creative Cloud Pro plan and a Firefly plan).  If so, you do not necessarily get new credits on the same day. Each plan refreshes the credits on that plan’s anniversary date.

    If that is not the issue, then can you please reply with the following information:

    • Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.

    • Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

    Thanks,

        droopy

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