Good morning, I'm writing here because I haven't found anything else about Adobe Firefly support. Yesterday I renewed my Firefly payment, and even today, February 7, 2026, the program still tells me I don't have any generating credits. Thank you.

Thank you gino1960 for sharing the screenshot.

I checked in with the team about this delay, and it turns out a small number of users were affected by a week‑long reset date issue on our side.
 

We’re actively following up with the teams responsible to get this resolved, and we’ll keep you updated as soon as we have more information.
 

I’m really sorry for the inconvenience and we truly appreciate your patience while this gets sorted out. If you’d prefer direct assistance, you can also reach out to Adobe Support.
 

Let us know if you have any other questions.

Hajar

Hi Hajar Toutsi, here is the screenshot, thanks for the help.

Gino

Hi gino1960,
 

Thanks for reaching out about this.
 

To understand what’s happening, could you share a screenshot of your generative credit count from your Account menu (under your profile avatar in the upper‑right corner)? Please be sure to hide any personal details like your email before posting.
 

We’ll take a closer look once we have that.

Hajar

Good morning, I'm writing here because my Firefly payment automatically renews on February 6, 2026, and even today, February 8, 2026, the program still tells me I don't have credits to generate content. The account screen says the next recurrence is February 13th. So why pay on February 6th to only be able to generate from the 13th to the 6th of the following month, thus only having about 23 days to use the credits? Thank you.