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Ethereal_outfit26ef
Participant
Nov 9, 2026 7:40 AM UTC
Question

GPT image 2 is not generating images

I've been trying to generate images in GPT image 2 but it kept on saying can't load, and I've tried other GPT images but it kept on saying can't load. I tried refreshing Adobe Firefly, but still saying can't load. Can you help me, please?

    2 replies

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Nov 9, 2026 4:43 PM UTC

    Hi Ethereal_outfit26ef!

    Thanks for writing in. The “ Can’t load message" usually appears when there is an issue with the prompt or the reference image that triggers the AI guidelines. Could you share both with us to see what’s happening?

     

    Kartika

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    N8.
    Community Expert
    N8.Community Expert
    Nov 9, 2026 8:59 AM UTC

    ​@Ethereal_outfit26ef could you try loggin out then back in to the Creative Cloud App?

    If this doesn’t work, please let us know.

    Nate

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