Having trouble with Firefly Boards using Firefox

Question

I tried Firefly boards for the first time today. I was in Firefox, which is the browser I always use. I have no problem generating, but boards was a different story. I placed a file from stock, and then could not click it. It was like it jumped away from my stylus. It kept shrinking to 1% and changing size but I could not click it. Artboards worked the same way - I tried to create one and then could not select it. It also bounced around and kept changing size. When I tried both in Microsoft Edge, everything worked just fine.

I’m on Windows 11. Firefox is up to date. As I said, I’m using a Wacom Tablet and stylus.

Does anyone have any suggestions on how to make Boards work in FireFox? I’d rather not have to change browsers just for Firefly boards (I ended up created the board using Photoshop.)

Thanks.

Hajar Toutsi · Accepted Answer

HiMarcySB,Thanks for sharing all those details,that’s really helpful.Since you mentioned the issue only happens in Firefox with your Wacom tablet and stylus, it would be useful to narrow down whether the tablet input is part of the problem. Could you try interacting with Boards in Firefox using just a mouse or trackpad to see if the behavior is different?If it works fine without the tablet, that points to a compatibility issue between Firefox and Wacom input. If the problem persists even without the tablet, then it’s likely a broader Firefox compatibility issue, and we’ll have to escalate to our product team for more clarification.Let us know what you find.Hajar

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