Hello, I subscribed to Adobe Firefly with the 2,000-credit plan and my payment has already been completed. However, the credits have not been added to my account yet. Could you please check and advise me on what I should do to resolve this issue?

Hi esportmassage_9578,
Thanks for taking the time to write in.

When you purchased the plan, a 7‑day trial period was activated. During this trial, you have a limited number of generations available for both Standard and Premium features. You can check this from your account menu in the top right corner of the Firefly page.

If you’re satisfied with your experience, you simply need to wait until the 7‑day trial ends. At that point, the credits you purchased will be added to your account automatically.

Please let us know if you have any other questions, we’ll be glad to assist further.

Hajar
[Moved to questions]