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Participant
September 18, 2026
Question

Help! I can’t add images. This makes Adobe Firefly unusable for me.

  • September 18, 2026
  • 3 replies
  • 48 views

When I click on the image icon to retrieve a photo from my album, it does not respond.

    3 replies

    droopydog500
    Community Manager
    Community Manager
    September 22, 2026

    Hi ​@Spirited_intelligencee841 and ​@casual_Zest089d,

    Can you please confirm, is this the problem you are having? Adding the second reference image:
     

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    Participant
    September 21, 2026

    Same problem. Doesn’t depend on browser. Last week it worked correctly

    Kartika Rawat
    Community Manager
    Community Manager
    September 18, 2026

    Hi Spirited_intelligencee841!

    Thanks for writing in. Have you tried it on another browser? Also, check the resolution of the image you're using; very high-resolution images might cause issues.


    Let us know how it goes.

    Kartika



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