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Sean1970
Participant
April 22, 2026
解決済み

Here's an idea. If you don't create the video for us and have a message that says: "Can't load We can't display the generated video. You can edit and try again." THEN DON'T TAKE MY CREDITS

  • April 22, 2026
  • 返信数 2.
  • 38 ビュー

Why is it when Firefly messes up and doesn’t provide an AI video it still takes my credits? 

    解決に役立った回答 Hajar Toutsi

    Hi Sean1970,
    Thank you for sharing your feedback.

     

    If a generation ends with an error and no video is returned, the credits that were deducted right after you clicked Generate are automatically returned to your balance. You don’t lose them permanently. After the error occurs, just check your credit balance and you’ll see the credits have been restored.

     

    Let us know if you have any other questions.

    Hajar

    [Moved to questions]

    返信数 2

    Sean1970
    Sean1970作成者
    Participant
    April 24, 2026

    Ha ha. That is just not true. I’ve had this happen many times and the credits were not returned.

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager解決!
    Community Manager
    April 24, 2026

    Hi Sean1970,
    Thank you for sharing your feedback.

     

    If a generation ends with an error and no video is returned, the credits that were deducted right after you clicked Generate are automatically returned to your balance. You don’t lose them permanently. After the error occurs, just check your credit balance and you’ll see the credits have been restored.

     

    Let us know if you have any other questions.

    Hajar

    [Moved to questions]