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Participant
August 17, 2026
Answered

hey i wanted to convert image to video using kling but its asking for credits and its free for everyone else to use klling no credits? whyyyy?

hey i wanted to convert image to video using kling i got to know that it doesn’t need credits (0 credits) but its asking for 200 credits and its free for everyone else to use kling no credits? whyyyy?😭😭

    droopydog500
    droopydog500Correct answer
    Community Manager
    September 2, 2026

    Hi ​@Flamboyant_Symphony8e4a ,

    The current promotions are documented on this page: Firefly unlimited generations special offer.

    My best,

        droopy

    Adobe Community Expert (not an Adobe employee)

    6 replies

    Participant
    September 2, 2026

    Hi ​@droopydog500 

    Thankyou for your response!!!

    But here is the issue my friends and me bought the student plan of Adobe creative cloud for a year 

    They got unlimited access to kling in video and other one in images but i didn't get it . I don't know what happened that's why I asked about it.

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    droopydog500
    Community Manager
    Community Manager
    September 2, 2026

    Hi ​@Flamboyant_Symphony8e4a,

    I am sorry, we cannot see your account information here in the community forums. I think you might need to contact customer support where they can look at your account and see if there are problems with your plan. You can navigate there from this page: https://helpx.adobe.com/contact.html.

     

        droopy

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    Adobe Community Expert (not an Adobe employee)
    Participant
    September 2, 2026

     

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    droopydog500
    Community Manager
    droopydog500Community ManagerCorrect answer
    Community Manager
    September 2, 2026

    Hi ​@Flamboyant_Symphony8e4a ,

    The current promotions are documented on this page: Firefly unlimited generations special offer.

    My best,

        droopy

    Translate
    Adobe Community Expert (not an Adobe employee)
    Participant
    September 2, 2026

    I don't get any complementary models and no gift symbol😥

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    droopydog500
    Community Manager
    Community Manager
    August 17, 2026

    Hi ​@Flamboyant_Symphony8e4a,

    Which Kling model are you using, and what plan are you on? There are three Kling models:

    • Kling 2.5 Turbo
    • Kling 3.0
    • Kling 3.0 Omni

    Different plans can have different models/resolutions that do not charge Gen AI credits. For example, on my plan, only Kling 2.5 Turbo does not charge credits.

    You can see which ones do not charge credits when you look at the list of models available. They have a gift box next to them:

    Note: This image is from my plan. Other plans might have different models complimentary.

     

        droopy

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    Adobe Community Expert (not an Adobe employee)