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Print23181319ixdi
Participant
February 18, 2026
Question

HI, I have tried to use adobe firefly and unfortunately it took 80 points from my credits but no images

  • February 18, 2026
  • 1 reply
  • 3 views

Something went wrong message but took 80 points in credit 

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    February 20, 2026

    Hi Print23181319ixdi,

    Thank you for writing to us about this.

    Allow me to clarify how credits work on Firefly: 
    When you click Generate, credits are deducted immediately. However, if the generation fails with an error (for example, “Something went wrong. Please try again”), those credits are automatically returned to your balance.

    If you’re certain that some credits weren’t restored after a failed generation, please share the model and prompt you used, along with any reference image you added. We’ll be happy to double‑check this for you by reviewing your credit usage on our side.
     

    Let us know.

    Hajar