Hi, i've been working on Firefly Boards, and suddenly one of the boards was empty, so i was wondering what did happened, because it has important stuff there

After reaching out to support this is what they told me to try. In the end they said my board was working fine and never recovered the data at all. VERY FRUSTRATING. Here are the steps I could try on my end but in the end didn’t work for me:/

 

Adobe support info

Thank you for reaching out! I sincerely apologise for the disturbance, This is a known sync or canvas rendering bug. The flashing data confirms that your data is not permanently deleted; rather, the browser is struggling to render the canvas layout, often caused by a cache conflict, canvas zoom bug, or network timeout. Because your Generation History is intact, your assets are still tied to your Adobe account. Follow these steps to restore or access your work immediately.
 

*Force the Canvas to Re-center

1. Open your broken Adobe Firefly board.
2. Look at the top center of the screen for the Zoom percentage box (e.g., 100%).
3. Click the dropdown arrow next to it.
4. Select Fit all content.

*Duplicate the Board from your Dashboard

1. Go to the Adobe Creative Cloud Assets Portal or the Your Stuff tab on the Firefly home screen.
2. Find the thumbnail of your broken project.
3. Click the three dots (...) icon on the corner of the thumbnail.
4. Select Duplicate (or Make a Copy).
5. Open the newly created duplicate file to see if the images and videos load.
   
    
6. Roll Back to an Older Saved Version
7. Open the problem board.
8. In the top-right corner toolbar, look for the Version History icon (it looks like a clock with a counter-clockwise arrow).
9. Click it to open the timeline panel.Scroll down and click on a timestamp from yesterday or last week.
10. Once the preview looks correct, click Restore this version.
11. *Extract the Files Directly from Cloud Storage
12. Log directly into the Adobe Cloud Documents Portal.
13. On the left-hand sidebar, click Cloud Documents or Your Files.
14. Look for a folder named Firefly or Generative AI Assets.
15. Locate your missing images and videos here, click the three dots (...), and select Download to save them safely to your computer.
16. important* Disable Network Web Blockers
17. Turn off any active VPNs or network proxies.
18. Perform a hard refresh

Adobe Firefly has completely deleted my artboard information. Generation history is still available but nothing on the artboard is visible.
Adobe Firefly will not load the information on my artboard. After a hard refresh it will show a brief flicker of the data on the board but will return to dotted black screen. Generation history is still available but I need the work on the artboard. There are alot of image and videos on the artboard that are important.

This is the case in multiple browsers. Microsoft edge, safari, and google chrome. 

My artboards have been opened and closed many times and been saving data for several weeks now. It is not normal for it to delete all data. Please help!