Hi, i've been working on Firefly Boards, and suddenly one of the boards was empty, so i was wondering what did happened, because it has important stuff there

Hi rositsa_0493,

Thanks for reaching out.

Let’s go through a few steps that often resolve this:

1. On the Firefly Board, under the zoom option in the top center bar, select Fit all content. This ensures that if any content was misplaced, it will reappear on the canvas.

2. Check the generation history from your board, placed on the top-right bar to see if your board has saved versions you can restore.

3. If the above doesn’t help, try logging out and back in, then re‑opening the file.

4. You can also go to Adobe files and locate the board directly to open it again.

Additional tips that sometimes help:

• Clear your browser cache or try opening Firefly in another browser/device.

• Double‑check your internet connection, as sync interruptions can cause boards to appear empty.

• If none of these steps work, I recommend reaching out to Adobe support so they can investigate further on the backend.

Please let us know how it goes after trying these steps!

Hajar

[Moved to questions]