Answered
Hi, my account got billed again on 16.08 but credits were not updated
nothing to add
Rose DVCorrect answer
Community Manager
August 30, 2026
Hi
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.
We can’t handle these kinds of requests on the forum, but support chat will be able to take a deeper look into your account.
Rose
AdChoices