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August 22, 2026
Answered

Hi, my account got billed again on 16.08 but credits were not updated

  • August 22, 2026
  • 1 reply
  • 15 views

nothing to add

    Correct answer Rose DV

    Hi ​@Precious_Beec54f!

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    We can’t handle these kinds of requests on the forum, but support chat will be able to take a deeper look into your account.

    Rose

    1 reply

    Rose DV
    Community Manager
    Rose DVCommunity ManagerCorrect answer
    Community Manager
    August 30, 2026

    Hi ​@Precious_Beec54f!

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    We can’t handle these kinds of requests on the forum, but support chat will be able to take a deeper look into your account.

    Rose