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gmoneyextreme
gmoneyextreme
Participant
February 10, 2026
Question

History and Firefly boards disappeared

  • February 10, 2026
  • 2 replies
  • 12 views

Out of nowhere, my entire history and Firefly boards are gone. I've logged out and back in 3 times, i've opened an incognito window, and nothing is getting me access to what i've already created. My account is █████████ Please help

I logged into my work account today after restarting.  I have access but I my existing multiple Firefly boards are gone.  Instead I get a message at the bottom of the page with a blue character that says CANT LOAD.  This has been going on all day.  

 

I’ve logged in and out multiple times.  Whats going on? 

 

Gabriel 

[Redacted PII and edited title for clarity. -moderator]

    2 replies

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    February 10, 2026

    If you are on an enterprise or teams account, you might want to check with your local Adobe administrator. If you are not sure who that is, start with the IT department.

     

    Make sure you are logging into the correct account. I have seen people accidentally log in with Google rather than logging in with their Adobe username/password and it had the same look as what you are seeing.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    O
    Community Expert
    Oh.N8Community Expert
    February 10, 2026

    Hey ​@gmoneyextreme 

     

    This does happen occasionally. It sucks when you expect the images or videos to be there and they are not. Eventually they do come back. 

    Cheers
    Nate

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